We turn your busiest, most manual workflow into one WhatsApp message.
Booking, payments, queues, claims, follow-ups — built end to end and wired straight into the systems you already run on. No app to download. No new screen for your staff to learn.
Four workflows we've designed, end to end
Every build below runs on the same backbone — WhatsApp on the front end, automation underneath, nothing new for your team to learn.
Kaushik Diagnostics
The waiting room was the bottleneck: patients arrived early with no idea of their turn, the front desk fielded the same "how long now" call all day, and empty no-show slots sat unfilled. The brief was to move the entire wait out of the building — patients know their exact turn, pay before they arrive, and never have to ask twice.
The old way
- Patients sit in a packed lobby, no idea of their turn
- Reports called out or handed over the counter; referring doctor gets nothing
- No-show slots sit empty for the rest of the day
- Follow-ups depend on someone remembering to call
With the system live
- Patients wait wherever they like — one link tells them when
- Report reaches the patient and the referring doctor at the same moment
- No-show slots trigger same-day re-engagement
- Every follow-up and revisit is scheduled by the system
What the receptionist and doctor actually see
The patient view is only half the system. Front desk gets a live board of every token, wait time and status — with full manual override for walk-ins, emergencies and VIP priority. Nothing here is automation-only; a human can always step in and change it.
- Bump to front — emergency or elderly walk-in jumps the queue in one tap
- Manual check-in — patients without a smartphone are added by staff, still tracked in the same queue
- Doctor's report queue — radiologist approves before anything goes out to the patient
CA firm network — document automation
Staff were retyping the same numbers from client PDFs and Excel sheets into filing systems, every cycle. The goal was to remove the retyping entirely — without asking clients to change how they send documents.
WhatsApp lead funnel
Every inbound message — tyre-kickers and serious buyers alike — landed straight in the founder's personal chat. The ask was a filter: qualify first, only surface the leads worth a conversation.
Settlement document automation
Settlement teams were reading every claim document by hand to pull the numbers that decide payout. The task was to get structured, checkable data out of unstructured paperwork fast enough that the team could focus on judgment, not typing.
Built for people who don't have time to learn new software
Runs where your patients already are
WhatsApp — no app to install, no login to forget, no training needed on either side.
Wired into what you already use
Your CRM, your payment gateway, your existing records — we connect to them, not replace them.
9 years building this exact thing
RPA and WhatsApp automation, not a general dev shop learning on your project.
Built for scale, from day one
Same systems serving clients across India, UK, UAE, Singapore, Saudi Arabia and the US.
The questions every prospect asks us first
Won't patients get flooded with WhatsApp pings?
No — that's a deliberate design choice, not a hope. Patients get one message with a link to a live status page they check on their own time. The system doesn't push repeat updates; it answers when asked.
What CRM does this plug into?
Whatever you already run — Zoho, a custom system, anything with an API or webhook. We connect to your CRM, we don't ask you to replace it.
How much patient volume can it actually handle?
Sized to your branch's peak load before we build — typically 300+ patients/day per branch, with capacity planned around your real morning-rush numbers, not a generic estimate.
What about emergencies, VIPs, or elderly patients without a smartphone?
Front desk can bump any token to the front in one tap, and check in patients manually — they're still tracked in the same queue, no app required on their end.
What if the system doesn't work properly?
Every automated step has a manual override, and there's a documented fallback SOP your staff can switch to instantly if WhatsApp or the system has downtime. No patient is ever left untracked.
Does insurance actually work for a diagnostic center?
Not the way it works for a hospital. We scope it correctly: cashless support for corporate/TPA-empanelled health packages, not full claims adjudication — because that's what a diagnostics workflow actually needs.
Show your patients — and your board — what this looks like live.
We'll map your exact workflow, the way we mapped Kaushik Diagnostics', and show you the WhatsApp flow before you commit to anything.