Privacy Policy

1. Who We Are

Agentic AI Automation ("we", "us", "our") is an AI automation consulting and implementation company. Our registered business operates from India. We provide AI agent development, RPA automation, WhatsApp AI, n8n workflow automation, and related technology services to businesses globally.

Contact: Contact@agenticAiAutomation.co | Phone: +917982881739

2. Information We Collect

2.1 Information You Provide Directly

• Name, email address, phone number when you contact us via forms, WhatsApp, email, or phone
• Business name, industry, and company size when you request a consultation
• Project details, process descriptions, and business information shared during our engagement
• Payment information (processed through secure third-party payment processors — we do not store card details)

2.2 Information Collected Automatically

• Website usage data including pages visited, time spent, referring URLs
• Device information including browser type, operating system, IP address
• Cookies and similar tracking technologies (see Section 6)

2.3 Information From Third Parties

• Information from social media platforms when you connect with us (Facebook, LinkedIn, Instagram)
• Business information from publicly available sources for prospect research

3. How We Use Your Information

• Service Delivery — to provide, maintain, and improve our automation services
• Communication — to respond to enquiries, send project updates, and provide support
• Marketing — to send relevant automation insights and service updates (with your consent, and always unsubscribable)
• Legal Compliance — to comply with applicable Indian law, tax requirements, and regulatory obligations
• Security — to detect and prevent fraud, unauthorised access, and misuse
• Business Operations — for invoicing, contract management, and business analytics

4. Legal Basis for Processing (GDPR)

For clients in the European Union or United Kingdom, we process personal data under the following legal bases:

• Contract performance — processing necessary to deliver contracted services
• Legitimate interests — for business operations, security, and service improvement
• Consent — for marketing communications (withdrawable at any time)
• Legal obligation — for tax and regulatory compliance

5. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers — cloud hosting, email, payment processing, project management tools (under data processing agreements)
• Professional advisors — lawyers, accountants (under confidentiality obligations)
• Law enforcement — when required by law or to protect our legal rights
• Business transfers — in the event of a merger, acquisition, or sale of business assets

Client business data processed as part of automation implementations is treated as strictly confidential and is never shared with third parties outside of the specific service delivery requirements.

6. Cookies

We use the following types of cookies:

• Essential cookies — required for the website to function (session management, security)
• Analytics cookies — to understand how visitors use our website (Google Analytics)
• Marketing cookies — to measure the effectiveness of our advertising (with consent)

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our services.

7. Data Retention

• Client data — retained for the duration of our engagement plus 7 years (for tax and legal compliance)
• Contact enquiries — retained for 2 years from last contact
• Marketing data — until you unsubscribe or request deletion
• Website analytics — retained for 26 months (Google Analytics default)

8. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Access controls limiting data access to authorised personnel only
• Regular security assessments of our systems and third-party tools
• Non-disclosure agreements with all team members and contractors

Client automation systems are built with security-by-design principles. We follow OWASP guidelines and implement appropriate controls based on the sensitivity of the data handled.

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing of your data for marketing purposes
• Restriction — request that we restrict processing of your data in certain circumstances

To exercise these rights, contact us at Contact@agenticAiAutomation.co. We will respond within 30 days.

10. International Data Transfers

Our primary operations are based in India. For clients in the EU/UK, data may be transferred to India for service delivery. We implement appropriate safeguards for such transfers in compliance with applicable data protection law. For UAE, Singapore, and US clients, we comply with applicable local data protection requirements.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email (if you are a client) or by posting a notice on our website. Your continued use of our services after changes indicates your acceptance of the updated policy.

13. Contact Us

For privacy-related questions, requests, or complaints:

• Email: Contact@agenticAiAutomation.co
• Phone: +917982881739
• WhatsApp: +917982881739

We aim to respond to all privacy requests within 5 business days.